Customer service

Relationship banking 101: relate to your customer

December 6, 2013

Money laundering regulations are penalising honest retail bank customers while driving others into the cash economy, which benefits nobody, much less the banks themselves. I recently visited my bank to deposit a reasonable amount of money and transfer some money to pay a bill. Call me old fashioned, but it’s how I use my bank account. A polite youth asked me what was the source of my deposit (despite the fact that it was clearly tagged and inputted from a well-known UK Limited company, drawn on a UK bank) and why... More

The person you are calling is not available

May 16, 2011

Moore’s Law postulates that the number of transistors on a chip doubles every two years, exponentially increasing computing power, lowering costs and putting Star Trek devices within the reach of the Kalahari bushman. Though I personally think Intel founder Gordon Moore was reaching for a soundbite when he made his famous prediction 46 years ago, the general principle has held true. The average mobile phone, much less smartphone, holds more processing power than the average desktop computer of a decade ago. Much good it does us. The ability to get... More