Comments on: Why Quality is important and why we need more of it http://thusmagazine.com/2010/01/why-quality-is-important-and-why-we-need-more-of-it/ because it does not have to be that way Tue, 17 May 2011 10:42:01 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Howard Clark http://thusmagazine.com/2010/01/why-quality-is-important-and-why-we-need-more-of-it/comment-page-1/#comment-317 Howard Clark Sun, 10 Jan 2010 18:11:19 +0000 http://thusmagazine.com/?p=4214#comment-317 I agree with you that a large part of the answer to the problems that we are experiencing (certainly in the public sector) can be resolved through providing quality services. Quality must not become more targets and standards however and instead be a systematic method for improvement based upon a thorough understanding of demand. John Seddon has laid out some excellent thoughts on this in his books (especially systems thinking in the public sector). I agree with you that a large part of the answer to the problems that we are experiencing (certainly in the public sector) can be resolved through providing quality services.

Quality must not become more targets and standards however and instead be a systematic method for improvement based upon a thorough understanding of demand. John Seddon has laid out some excellent thoughts on this in his books (especially systems thinking in the public sector).

]]> By: Daniel Taghioff http://thusmagazine.com/2010/01/why-quality-is-important-and-why-we-need-more-of-it/comment-page-1/#comment-316 Daniel Taghioff Tue, 05 Jan 2010 21:54:29 +0000 http://thusmagazine.com/?p=4214#comment-316 This sounds like a very worthwhile project, good luck John. You may want to look at the TUC numbers on unionisation rates and productivity across Europe, they make very interesting reading. This sounds like a very worthwhile project, good luck John.

You may want to look at the TUC numbers on unionisation rates and productivity across Europe, they make very interesting reading.

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